Former Zappos CEO Tony Hsieh was remembered as a ‘gentle soul’ by his colleagues and acquaintances

Colleagues of Tony Hsieh have paid tribute to the popular entrepreneur, who has died aged 46.
Former Zappos executive Alfred Lin remembered Hsieh as a “gentle soul,” and said: “We’ll remember Tony for that and the happiness he brought to so many people.”
The pair first worked together when they cofounded LinkExchange, which they sold to Microsoft for $265 million.
Other colleagues and acquaintances who shared memories of Hsieh included Wall Street analyst Colin Sebastian and podcast host Gary Vaynerchuk.
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Colleagues of Tony Hsieh, who died on Friday aged 46, said the Zappos entrepreneur will be remembered as a “gentle soul” who brought happiness to so many people.

Sequoia partner Alfred Lin, who once served as COO, CFO, and chairman of Zappos, recognized him as a kindred spirit during their student days. The pair soon teamed up to cofound LinkExchange, which they sold to Microsoft for $265 million within 18 months.

Writing on Twitter today, Lin said: “Today is a sad day! The world lost a pioneer of a company culture, the shoe industry, Downtown LV, web advertising, and also a gentle soul who gave a part of himself to countless people.”

Hsieh was described as a visionary by many, including Amazon, which bought Zappos in 2009. An official Amazon account paid tribute on Saturday, praising him as “an innovator who will be greatly missed.”

Long before Zappos was a worldwide shoe-selling phenomenon, Hsieh was working in a pizza parlor run by Harvard students. One day, he noticed fellow student Lin was buying whole pizzas and selling them slice-by-slice for a profit. They clicked immediately, according to a profile of Lin.

—Zappos.com (@Zappos) November 28, 2020

As Hsieh and Lin both rose to Silicon Valley fame – even though their company shunned California in favor of Nevada – Zappos became known as the kind of place where people loved to go to work. The company’s customer support became legendary for its responsiveness, as Hsieh noted in an essay for The Harvard Business Review.

“Looking at every one of our interactions through a branding lens instead of an expense-minimizing lens means that we run our call center very differently from others,” Hsieh wrote in 2010.

He added: “We’ll remember Tony for that and the happiness he brought to so many people. RIP Tony Hsieh.”

At Zappos, Lin was with with Hsieh when they welcomed a young Wall Street analyst, Colin Sebastian, of Baird Equity Research, for an introduction. On Saturday, Sebastian said he remembered spending a “long afternoon” with the two executives, as they walked him through the company culture at Zappos, which was known to be like a family.

Sebastian recalled going back to his office and writing: “This may be the one company that gives Amazon a run for its money.”

—Wall Street West Coast (@Colin_Sebastian) November 28, 2020

Other colleagues and acquaintances lined up to pay tribute to Hsieh. Podcast host and author Gary Vaynerchuk said he talked with Hsieh often, “late into nights” and appreciated his “thoughtfulness & energy.”

—Gary Vaynerchuk (@garyvee) November 28, 2020

Jeris Huntington said she worked with Hsieh during the tour for his book, “Delivering Happiness.” “Tony was a remarkable human being & inspired a generation of technology entrepreneurs,” Huntington said on Twitter.

Even those who met Hsieh in passing remembered him fondly. Peter Abraham, who runs Abraham Market Studio in Los Angeles, said he randomly meet Hseih at a pre-marathon party and being invited for a tour of Zappos. He snapped a photo of Hsieh’s desk, which wasn’t in an corner office, but just out on the floor, among the desks of his staff.