Airbnb launches ‘City Portal’ in Seattle and beyond to help cities gain insight into listings, enforce laws

(Airbnb Image)

Airbnb is finally answering the call from cities, including Seattle, that want an easier way to interact with the hospitality company and find support and data related to listings. The company has launched City Portal as a resource for governments and tourism organizations, it said Wednesday.

The solution is intended to help cities gain more information about listings and connect with Airbnb support in the event that hosts are not complying with local laws. Tourism partners can also gain more insight into where guests are coming from.

City Portal will provide:

  • A dashboard, including local and global Airbnb data insights into short-term rental market characteristics and remitted tourist tax revenue in places where tax agreements have been established.
  • Compliance tools to help governments develop and manage fair short-term rental policies and regulations.
  • A central location for resources such as the Airbnb Neighborhood Support hotline and Law Enforcement portal.
  • Direct access to an Airbnb team member, providing one-to-one support with City Portal for issues that arise locally.

In addition to Seattle, City Portal is launching with pilot cities including San Francisco, New Orleans, Vancouver, B.C., and Buffalo, N.Y., and tourism organization partners such as Visit Tampa Bay, the City of Krakow, and Visit Scotland.

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