How to Provide Customer Support on Social Media Faster
Providing customer support on social media isn’t optional for brands these days. When it takes days or weeks to get a reply on social media, your customers lose interest in …
This Week in Apps: Apple launches a COVID-19 app, the outbreak’s impact on social and video apps and more
Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support and the money that flows through it all. The …
Facebook appoints Treasury’s Kimmitt as lead independent board director
Facebook has filled the lead independent board director role with former Deputy Secretary of the Treasury and U.S. Ambassador to Germany Robert M. Kimmitt. His job will be to serve …
Facebook launches a Messenger hub to inform users about coronavirus
Today, following the launch of a Facebook program that’s matching developers with organizations to build solutions that inform people about COVID-19, Facebook revealed the steps it’s taking to help Messenger …
People who mostly get news from social networks have some COVID-19 misconceptions
A new survey conducted by the Pew Research Center shows a COVID-19 information divide between people who mostly get their news from social networks and those who rely on more …
The future of collectibles is digital
Ryoma Ito Contributor Ryoma Ito is co-founder of MakersPlace, a community empowering the world’s digital creators. In prior roles, he co-founded a B2B e-commerce subscription business servicing 100k+ online merchants, …
Crowdsourced coronavirus tracking apps are great, but we need a more coordinated approach
As confirmed COVID-19 cases and deaths escalate globally, both the public and private sectors are working toward new solutions to track — and curtail — the spread. In the past …
Facebook says coronavirus is impacting advertising sales even as user engagement grows
(Reuters) — Facebook said on Tuesday the coronavirus outbreak was undercutting sales of the advertising that accounts for nearly all of its revenue, even as more users spend time on …
Pinterest launches a ‘Today’ tab featuring daily recommendations and trending topics
The COVID-19 outbreak has led to record Pinterest usage as people stuck at home have increased their searches for things like lesson plans, kids’ crafts, new recipes and gardening ideas. …
Control each other’s apps with new screensharing tool Screen
It’s like Google Docs for everything. Screen is a free interactive multiplayer screensharing app that gives everyone a cursor so they can navigate, draw on and even code within the …