Garmin begins to restore Garmin Connect features, services, says customer data not impacted

Garmin has started to bring its Garmin Connect software back online after a ransomware attack shelved the system since late Wednesday, July 22. The company also said that customer data hasn’t been impacted and that its cyberattack occurred July 23. 

In a statement Monday, July 27, Garmin said: “We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen.” Garmin did say that its systems were encrypted, which indicates a ransomware attack. 

As of Monday morning, Garmin said that Garmin Connect has returned with limited functionality. Simply put, Garmin has had a rough week. Here’s the timeline:

Specifically, Garmin Connect can now display activity details and uploads, register devices, show the dashboard, and produce reports and segments. The company noted on its status page:

We are happy to report that Garmin Connect recovery is underway. We’d like to thank you for your understanding and patience as we restore normal operations.  

Garmin has also starting sketching out its FAQ. Regarding customer data, Garmin said:

Garmin Ltd. was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation.

We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services. Affected systems are being restored and we expect to return to normal operation over the next few days.

Limited functionality remains for daily summaries, courses, Garmin Coach, third party sync, and Strava. On Strava, Strava Beacon integration is working, but segments, routes, and uploaded activities are being queued to sync.

Garmin also said Garmin Golf and Garmin Dive are online with LiveTrack. Vivofit Jr. is limited with delayed stats.

There are still a few unknowns about the Garmin incident and the FAQ provided doesn’t add much detail about the attack or processes to prevent another one in the future. With any luck, Garmin will have a detailed post mortem at a later date. Garmin reports earnings on Wednesday. 

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